FAQ

About Blue Nana

What does Blue Nana stand for?

Blue Nana - Feeds your Flow.

Our mission is to make sports nutrition simple, effective, and hassle-free. It should make exercising comfortable and get you into a flow—a feeling you'll want to hold on to forever.

Simple is the key. Clear language, short ingredients list, good packaging, easy to use.
Effectiveness is key . Nutrition that provides added value for comfortable exercise!
Worry-free is the guarantee . Nutrition that's right for you, and that you can put in your mouth without thinking.

What does “Feed your Flow” mean?

We believe that a good energy flow contributes to a better and more comfortable life. The more vital people are, the better the world.

It feels good to inspire as many people as possible to live more energetically and vitally. That's good for ourselves, our children, and our community.

We believe that the energy flow doesn't stop at the finish line and that there is also room for a nice flow before and after exercise.

Where is Blue Nana located?

Blue Nana is located in the renovated Nedinsco factory (1920) on the Maas River in Venlo. This beautiful historic building (Bauhaus style) was once used for the production of lenses, periscopes, and night vision goggles. It was renovated into an office building in 2013.
The Blue Nana office is located on the second floor. You're welcome to visit the Nedinsco Tower and enjoy fantastic views of Venlo and the Maas River.

What is the advantage of a Dutch company?

Blue Nana is part of Good Life International bv, a Dutch company and 100% owned by its founder/owner. We are passionate about sports and nutrition and have over 30 years of knowledge and experience in the Dutch sports nutrition market. We cherish customer relationships and are happy to share knowledge and experience in your preferred language.

How is Blue Nana different from other vitality brands?

We don't build a brand around marketing jargon, but around factual knowledge, simplicity, and a worry-free buying experience. You get transparent ingredients, scientific nuance, and a club atmosphere that motivates without pressure.

Is Blue Nana scientifically proven?

Yes. We base our products on peer-reviewed research, EFSA guidelines, and independent sources. We don't make medical claims and remain honest about what's proven and what isn't. This way, you always know exactly where you stand.

Can I use your products if I am not an athlete?

Absolutely. Our products are designed for anyone who wants to support energy, focus, or daily vitality. Athletes benefit, but it's just as suitable for those who simply want to feel better about themselves.

Products & ingredients

Where are your products made?

Our products are manufactured within the EU according to strict safety and quality standards. We work exclusively with certified laboratories and reliable suppliers, ensuring you always receive safe and high-quality functional food.

Are the ingredients natural, vegan or gluten-free?

We choose natural and plant-based ingredients whenever possible. Each product clearly lists allergens, vegan status, and purity. This way, you can immediately see what suits your lifestyle and what doesn't.

Are the products suitable for daily use?

Yes, provided you follow the recommended daily allowance. Our products are designed for safe, consistent use. Effects vary from person to person, depending on diet, lifestyle, and genetic factors.

What is the difference between functional foods and supplements?

Functional foods are foods with a targeted effect, for example, for energy, focus, or recovery. Supplements complement your daily diet. Blue Nana works with both, but always with clear ingredients and scientific substantiation.

View the product overview here .

How do I choose the right product for my purpose?

Looking for more energy, sharpness, or recovery? The shop offers a clear overview of ingredients, effects, and usage times. We'll be adding a selection guide to the website in the future. Until then, feel free to contact our experts !

What does “premium functional food” mean?

It means: pure ingredients, high-quality formulations, transparent compositions, and a taste experience that suits a carefree lifestyle. We choose quality you can feel and trust.

Safety & science

Are your products safe?

Yes. All products are manufactured according to EU guidelines and tested for purity, stability, and safety. We use only ingredients with a clear safety profile and closely follow EFSA recommendations. No nonsense, no doubt.

Are the effects scientifically proven?

We only make claims that comply with European health claims. Some ingredients support energy or cognitive function, according to the EFSA. Other effects are promising but not yet fully proven. We always disclose these honestly.

Can I use products during pregnancy or while taking medication?

If you are pregnant, breastfeeding, or taking medication, we always recommend consulting your doctor or specialist first. This isn't a medical decision we can make for you online.

What is your vision on health and science?

We believe in openness, nuance, and facts over opinions. No trends, no hype, just clear information that helps you make informed choices. Your flow deserves clarity, not noise.

What are EFSA-approved claims?

EFSA determines which health claims are scientifically proven. For example: "Vitamin B12 contributes to normal energy metabolism." We follow these guidelines to remain reliable, honest, and transparent.

Ordering, shipping & payment

How do I place an order?

Choose your product, add it to your cart, fill in your details, and complete the checkout securely. The process is quick, hassle-free, and without unnecessary steps. You'll receive an immediate email confirmation.

Can I pay later?

Yes! You can order worry-free with Klarna.

What payment methods do you offer?

We offer iDEAL, Klarna, Bancontact, credit card, PayPal, and local payment methods in some countries. All payments are processed through secure partners.

Is paying safe?

Yes. We use encrypted payment connections and comply with European security standards (such as PSD2). We do not store your payment information.

Can I still change my order?

That's possible as long as your order hasn't been processed yet. Please contact customer service as soon as possible. We'll be happy to assist you.

How does ordering from abroad work?

We offer international shipping for Belgium, Germany, and other EU countries. You'll see the shipping options and estimated delivery time for your country during checkout.

Shipping & delivery time

How long does shipping take?

Within the Netherlands, we usually deliver within 1–2 business days. To Belgium and Germany, we often deliver within 2–4 days. You'll always receive a track & trace code, so you know exactly where your package is.

Please also see our shipping policy page for more information.

What are the shipping costs?

Shipping costs are clearly stated at checkout. Often, with a minimum order amount, we ship free within the Netherlands and Belgium.

Can I track my package?

Yes. As soon as your order has been shipped, you'll receive an email with track & trace. You can track your package in real time.

Do you also ship to Belgium, Germany and the EU?

Yes, we ship to almost all EU countries. Delivery times vary by country and are automatically displayed at checkout.

What if my package is delayed?

First, check your track & trace. Is the status stuck too long? Contact our customer service. We'll resolve it quickly and personally.

Returns & Warranty

What guarantee do I have as a buyer?

If you're not satisfied with your order, we believe we should address your concerns, provided it's reasonable. In that case, you'll simply get your money back.

How can I return a product?

Submit a return request through our customer service within the return period. You'll receive a clear step-by-step guide and a return label. The process is quick and simple.

How does the warranty work?

Is your product damaged or incomplete? We'll resolve it immediately with a replacement or refund, depending on your preference.

What if my product arrives damaged?

Take a photo of the package and contact us. We'll immediately send you a new product or arrange a suitable solution.

How long does a refund take?

Once we receive your return, we usually process the refund within 5–7 business days.

Membership & community

What is the benefit of becoming a member?

As a member, you get access to exclusive content, panels, product tests, expert insights, and a community that motivates each other. You'll immediately feel: I belong here.

How does the panel work?

Panel members test products, provide input, share experiences, and influence future developments. Together, we create better solutions. Co-creation at the club level!

Do I get member benefits or exclusive content?

Yes. Think early access, additional knowledge, events, and discounts for members. We'll clearly communicate the exact benefits upon registration.

Account & Customer Service

How do I create an account?

You can create an account directly when ordering. You can also do this manually via the account page. It takes less than a minute.

What if I forget my password?

Click "Forgot Password" and you'll receive a reset link by email. Simple and secure.

How can I get in touch?

You can reach us via email, live chat (if available), or the contact form. We respond quickly and personally, because we believe in genuine connections.

Is there live customer service?

Yes, we're available during business days by email, chat, and phone. Don't hesitate to contact us. We always seek connection and dialogue, which only benefits us and you as a customer. We see every question or comment as an opportunity to optimize our service.